Terms, Returns & Refunds

Terms of Service By using our website or booking a service, you agree to our terms below:

• Bookings are subject to technician availability
• Prices are quoted upfront and may vary based on diagnostics
• Urgent call-outs may incur additional fees
• Customer must provide accurate info for remote or on-site service

Returns & Refunds We stand behind our work. If you’re not satisfied with a product or service, here’s what you need to know:

Hardware Returns:

• Must be returned within 7 days in original packaging
• Refunds are only issued if item is unused and undamaged
• Special order items are non-refundable unless faulty

Service Issues:

• If a repair fails within the warranty period, we will redo it at no charge
• If we are unable to complete a repair, you will only be charged for diagnostics (if applicable)
• Refunds on services are handled case-by-case based on the situation

Contact: For any return, refund, or service concern, please email info@computersolutionssa.co.za with your name, contact number, and service details.